At SERENITY, your comfort is our highest priority and to ensure you’re comfortable we have provided the best equipment to offer you the finest service.
That’s why all our apartments come equipped with king-sized beds, smart TVs, and a free high-speed Wi-Fi connection!
A welcome gift from the region and comfortable slippers will be provided on arrival.
Our goal is to make you feel at home, while you’re far from home !
INFORMATION - HOW TO GET THERE ?
BY PLANE: 55 km from Basel-Mulhouse airport, 60 km from Strasbourg airport
BY TRAIN: 1500 m from Colmar TGV station
ACCESSIBILITY : Unfortunately, our 17th century building is not accessible to people with reduced mobility.
Click below for more information on PARKING IN COLMAR
The reservation will be confirmed upon receipt of the total amount for your stay.
DURATION OF STAY: Clients who sign a contract for a fixed period may not under any circumstances claim any right to remain in the premises beyond the end of their stay.
ARRIVAL: You must arrive between 5:30pm and 7pm. In case of late or delayed arrival, please inform us. Access to the accommodation is via a code that will be sent to you by mail.
DEPARTURE: The premises must be vacated by 10.00 am on the day of departure.
CAPACITY: The apartments have the following maximum capacities:
If the number of occupants exceeds the number indicated by the client at the time of booking, we reserve the right to refuse the additional occupants. In this case, any modification or breach of contract will have been initiated by the client.
PETS: Pets are not allowed.
NOISE NUISANCE: The tenant must avoid any noise that may disturb the neighbours, especially those emitted by radio and television sets and night stays. Noisy meetings and parties are forbidden.
NON-SMOKING ESTABLISHMENT: SERENITY COLMAR is a non-smoking establishment. In the event of non-compliance, the owner may request the cleaning of curtains and other measures to remove the smell.
DEPOSIT: A deposit of 750 euros will be requested by credit card (SWIKLY) at the latest 15 days before the beginning of your stay. The deposit will be returned within a maximum of 2 weeks after departure, after deduction of any sums covering damage and/or deterioration to the accommodation and to furniture and objects in the accommodation caused by the tenant.
INSURANCE: The tenant is responsible for all damage caused and must be insured by a holiday insurance contract for these risks. For your information, insurers often provide this cover at no additional cost as part of your home insurance.
LITIGATION: Any dispute or claim relating to these general booking or cancellation conditions will be brought before the competent French court.
INTERNAL RULES: In order to guarantee the serenity of the premises and respect for other tenants, please abide by our rules which you can consult by clicking HERE.
Here are some important rules:
If the owner notices during the rental period that the tenant has violated these rules, the owner reserves the right to evict the tenant without compensation.
In case of damage, the criminal and civil consequences will be the sole responsibility of the tenant.